Fancy a chat? launched way back in 2009 and since then over 1,800 companies have started using it to manage their employee’s absences. Over that time, we’ve been adding small, incremental updates – evolving the system based on customer feedback.

It’s a really good product, but we never want to rest upon our laurels.

Now, we’re looking to create a version 2 which will include all the great new features that customers have asked for, but which weren’t previously possible. We’re adopting cool new Windows Azure cloud technology, and pretty amazing jquery stuff that didn’t exist in 2008 when we started coding first. All in all, we’ve got better tools and more customer insight than we had when we first launched, and we intend to use it all.

We’re right at the start of our journey – planning what’s going to be in the system that launches in Q4. We’d love to hear your feedback – good and bad – about the current system, and we’d love to hear your ideas for what would make even better for you.

As well as re-reading every customer feedback email we’ve received since 2009, we’ve decided to phone you all. All 1,800 existing customers.

We’re a small team (there are only 11 of us in the company) – and in addition to phoning everyone, we’ve also got to do our day-to-day stuff, so the process might take a while. Don’t be put out if you don’t get a call for a few weeks, but please do expect a call in Q3.

We’ve started brainstorming – the boardroom walls are covered in post-its, and the team are scribbling away and sketching out ideas. We’ll keep you updated with our progress. I look forward to chatting with you over the next few months.

If you’ve got something you want to share with us, please email – we’d love to hear from you. Thanks!